![]() ![]() They are often used by customer service agents to answer frequently asked questions. What is a WhatsApp quickreply and what are the benefits?Ī WhatsApp Business quick reply is a templated message that you can easily search, edit, and send to your customer to respond to their message/ query. Let’s start with a quick introduction to what quick replies really are. With powerful features such as the ability to set up quick replies and automate responses to common consumer queries, brands now have an opportunity to proactively converse with their customers to deliver a great experience.īut what kind of quick replies do you need to keep ready? This is where WhatsApp Business API comes into play. In fact, businesses in India have reported a significant increase in sales after WhatsApp Business was launched for small business owners where they can interact with their customers one to one and resolve queries on the go, which wasn’t a possibility with the traditional text messages.īut for businesses to maintain customer relations, remain proactive on WhatsApp, and be able to offer support on the chat app, can get really overwhelming as they grow. As of today, WhatsApp Business has 5 million businesses using it to communicate with their customers. WhatsApp Business platform has become the most used business interaction app since its launch in January 2018. Apart from such personal uses, have you thought of business communications over WhatsApp? WhatsApp is the most widely used messaging platform for families and friends, to reach out, plan events, stay in touch, and a lot more. ![]()
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